Hospitality Consultancy
The hospitality industry is highly competitive, and expert guidance can significantly enhance your business's ability to stand out from the competition. This support is invaluable for Lodges, HoReCa, and other hospitality enterprises as they navigate the various challenges associated with attracting customers.
Through tailored strategies and expert guidance, we enhance service quality, improve operational efficiency, and support sustainable growth, ensuring your business meets immediate goals while laying a strong foundation for future success.
Comprehensive administration guidelines and procurement advisory
We offer expert guidance in administration alongside people and culture support, tailored for lodges and HOReCA properties, assisting you in implementing best practices and effective programs.
Our focus includes enforcing governing policies aligned with your organizational objectives.
Additionally, we will help you select the most competitive and environmentally friendly suppliers, sourcing high-quality products and services to meet your operational needs.
This streamlines your company’s procurement process hence optimizing operations for efficiency and effectiveness.
Operational Control Systems Support
We help lodges & HoReCa establish comprehensive control systems that streamline operations specifically by effective set-up of controls in all departments of your establishment.
From front desk management to housekeeping, storekeeping and maintenance, our tailored solutions ensure that every aspect of your lodge runs smoothly and efficiently.
Recruiting Advisory for Lodges
We specialize in helping lodges enhance their staffing practices without functioning as a recruitment agency.
Our recruiting advisory services focus on:
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Candidate suitability assessment: We provide expert guidance on evaluating candidates to ensure they align with your lodge's culture and operational needs.
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Refresher training: We offer tailored refresher training for new hires, equipping them with the skills and knowledge that align with your brand - necessary for success.
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Candidate suggestions: While we don’t recruit directly, we can suggest potential candidates from our network who fit your specific requirements.
Interior Revamp
We offer consultancy services for interior revamps, designing culturally-inspired spaces that reflect your brand’s unique identity and environment.
Our approach blends aesthetic beauty with functionality, ensuring each area is both visually captivating and practical.
We specialize in:
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Lodge décor and art pieces.
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Floral arrangements.
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Guest area arrangement.
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Landscaping.
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Soft furnishings revamp.
Menu Refinement
Élevé specializes in enhancing your lodge’s menus by providing expert guidance on:
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Food and beverage selections & pairing.
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Aperitifs.
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Overall design and layout of your menus.
Our objective is to craft a unified and sophisticated dining experience that not only delights your guests but also embodies the unique culinary identity of your property.
New Establishments Support (Pre-opening)
We provide a comprehensive consulting package for new or relaunching establishments.
We ensure a smooth, successful launch that reflects your vision and offers an exceptional guest experience.
Spanning over a year, this consultancy supports you from the pre-opening phase through launch and into your first full year of operations.
Aspects covered:
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Branding and service concept evaluation
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Functionalities and facilities review
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Hospitality operations forms assessment
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Organizational charts development
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Staff training and positioning strategies
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Tailored Standard Operating Procedures (SOPs) and Job Descriptions (JDs)
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Pre-opening period operations supervision
Field Guide/Tracker Skills Training
In partnership with an industry expert,this program offers East African safari guides, tour drivers, and nature enthusiasts professional development in field guiding.
Customized courses cover topics like paleontology, bird identification, and animal tracking, enhancing participants' understanding of the region's natural history.
Training can be conducted on-site at camps or lodges or at a central location. Endorsed by the African Field Guides Association (AFGA) and the Kenya Professional Safari Guides Association (KPSGA), the course also prepares candidates for KPSGA Bronze, Silver, or Gold level examinations.
Reach out to us directly if you’d like to provide this training for your team.
