Élevé
Our Essence
We are a Nairobi-based training and consultancy firm specializing in customized hospitality solutions for the HoReCa sector and lodges.
Our programs are carefully crafted with an understanding of the industry, to position your brand as a market leader through service quality initiatives that align with your business and marketing objectives.
At Élevé, we focus on enhancing personalized service delivery, enriching client experiences and ensuring that each interaction is tailored to meet guest expectations.
Élevé Experiences
Our two exceptional experiences—our dining series and curated tastings—have been meticulously crafted to provide the utmost joy for our guests in the world of culinary arts.
Each event is designed to elevate your palate and immerse you in a sophisticated exploration of flavors, techniques, and presentations.
Join us for an unforgettable journey to celebrate the art of fine dining and the joy of exquisite tastes.
Consulting
Élevé's primary objective is to assist establishments in the East Africa service industry to achieve their specific goals: short-term and long-term, financial and operational.
We work closely with our clients in reviewing and prioritising their goals. We then develop and implement a cost-effective plan to help them achieve these goals.
What makes us unique?
Tailored training programs
We understand that each lodge has its unique identity. Our industry professionals collaborate with you to assess your needs and challenges, creating customized training programs that enhance customer service, improve operational efficiency, and develop leadership skills tailored to your organization.
Plèo Fai
70/20/10 learning approach
We prioritize enjoyable and interactive learning. Our training sessions focus 70% on hands-on activities, 20% on theory, and include dynamic workshops, real-life simulations, and in-service guidance. This approach fosters retention, growth, and professional development for your team
Continuous support
We are dedicated to providing ongoing support for up to three months after training, focusing 10% of our efforts on this. This includes weekly meetings with Heads of Departments or managers to review team progress and address any questions.